Instead of paying a flat rate, you pay just for the services used. All services are by appointment only and most appointments require 24 to 48 hours notice. We do not accept walk-in clients. We work on Macs and PCs, desktops and laptops (with some exceptions)
- For remote work we bill $30 for each 15-minute increment of work, a minimum of 15 minutes
- For work at our office, we bill at $60 for every 30 minutes, a minimum of 30 minutes
- For work at your home or office, we bid lat $120 for the first hour plus a trip charge of $10-$25 depending on location. Billing is then $30 for each additional half hour
- For an after-hours emergency callback, please dial out toll free number 877-699-3721. Callbacks after hours are $25 in additional to any service rates. This is for someone to be paged for a callback
Typical services, repairs, and time estimates/quotes:
- Remove Virus/Malware (30 minutes- $60)
- Slow or sluggish computer (30 minutes – $60)
- New computer install (move stuff from one computer to another). (1 hour – $120)
- Can’t get online, can’t get email, or can’t print (30 minutes – $60)
- Install laptop battery (30 minutes – $60)
- Data recovery (30 minutes – $60)
- Troubleshooting errors and glitches (30 minutes – $6)
- Setup or fix wireless network (1 hour – $120 plus trip charge)
- Security and other general checkups (15 minutes – $30)
- Install software such as antivirus, Microsoft Office, Zoom (15 minutes – $30)
- Install hardware such as printers, scanners (15 minutes – $30)
- Upgrade software or operating systems (30 minutes – $60)
- Upgrade hardware like new hard drive or memory (30 minutes – $60)
- Can’t login or other password problems (15 minutes – $30)
- Things not working like sound, or printing
- Error Messages, spinning beach balls or blue screens (30 minutes – $60)
Services and repairs we don’t provide
- Hardware or software sales like cables, batteries, or fans or equipment purchases
- Repair of screens, fans, or power connectors
- Liquid damage
- Assembly or upgrades of custom computers
- Performance issues on gaming computers or gaining optimization
- Printer repairs such as paper jamming, but we can assist with computers that can’t print
Free Services
- Over-the-phone diagnosis or diagnosis via email or picture
- Computer recycling (expect for some monitors)